Soft Skills Course

Hospitality Management Skills

Certified Training Course.

Hospitality management is a broad field that involves overseeing the day-to-day administrative, operational and commercial activities of businesses in the hospitality industry.

COURSE OUTLINE 

THE HOSPITALITY INDUSTRY AND YOU

  • What Is Hospitality Management?

  • The Manager’s Role in the Hospitality Industry

  • Why Study in a Hospitality Management Program?

  • Planning a Career

  • Employment as an Important Part of Your Education

  • The Outlook for Hospitality

 

FORCES AFFECTING GROWTH AND CHANGE IN THE HOSPITALITY INDUSTRY

  • Managing Change

  • Demand

  • Supply

  • Workforce Diversity

  • The Impact of Labor Scarcity

 

THE RESTAURANT BUSINESS

  • The Varied Field of Food Service

  • The Restaurant Business

  • The Dining Market and the Eating Market

  • Contemporary Popular-Priced Restaurants

  • Restaurants as Part of a Larger Business

 

RESTAURANT OPERATIONS

  • Restaurant Operations

  • Making a Profit in Food Service Operations

  • Keeping the Score in Operations

  • Accounting Statements and Operating Ratios

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RESTAURANT INDUSTRY ORGANIZATION: CHAIN, INDEPENDENT, OR FRANCHISE?

  • Chain Restaurant Systems

  • Independent Restaurants

  • Franchised Restaurants

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COMPETITIVE FORCES IN FOOD SERVICE

  • Competitive Conditions in Food Service

  • The Marketing Mix

  • Competition with Other Industries

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ON-SITE FOOD SERVICE

  • Comparing On-Site and Commercial Food Services

  • Self-Operated Facilities

  • Managed-Services Companies

  • Business and Industry Food Service

  • College and University Food Service

  • Health Care Food Service

  • School and Community Food Service
     

ISSUES FACING FOOD SERVICE

  • Consumer Concerns

  • Food Service and the Environment

  • Technology

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LODGING: MEETING GUEST NEEDS

  • The Evolution of Lodging

  • Classifications of Hotel Properties

  • Types of Travelers

  • Anticipating Guest Needs in Providing Hospitality Service

  • Service, Service, Service

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HOTEL AND LODGING OPERATIONS

  • Major Functional Departments

  • The Rooms Side of the House

  • Hotel Food and Beverage Operations

  • Staff and Support Departments

  • Income and Expense Patterns and Control

  • Entry Ports and Careers

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FORCES SHAPING THE HOTEL BUSINESS

  • The Economics of the Hotel Business

  • Dimensions of the Hotel Investment Decision

COMPETITION IN THE LODGING BUSINESS

  • The Conditions of Competition

  • The Marketing Mix in Lodging

  • Product in a Segmented Market

  • Price and Pricing Tactics

  • Place and Places

  • Promotion: Marketing Communication

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TOURISM: FRONT AND CENTER

  • The Importance of Tourism

  • Travel Trends

  • The Economic Significance of Tourism

  • The US as an International Tourist Attraction

  • Businesses Serving the Traveler

  • Noneconomic Effects of Tourism

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DESTINATIONS: TOURISM GENERATORS

  • Motives and Destinations

  • Mass-Market Tourism

  • Planned Play Environments

  • Urban Entertainment Centers

  • Temporary Attractions: Fairs and Festivals

  • Natural Environments

  • On a Lighter Note
     

MANAGEMENT: A NEW WAY OF THINKING

  • Management and Supervision

  • The Economizing Society

  • The Managerial Revolution

  • Management: A Dynamic Force in a Changing Industry

  • What Is Management?

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PLANNING IN HOSPITALITY MANAGEMENT

  • Why Study Planning? 

  • Planning in Organizations

  • Goal Setting

  • Planning in Operations

  • The Individual Worker as Planner

  • Long-Range Planning Tools

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ORGANIZING IN HOSPITALITY MANAGEMENT

  • Authority: The Cement of Organizations

  • Departmentalization

  • Line and Staff

  • Issues in Organizing

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CONTROL IN HOSPITALITY MANAGEMENT

  • The Importance of Control

  • Control and the “Cybernetic Loop”

  • Tools for Control
     

STAFFING: HRM IN HOSPITALITY MANAGEMENT

  • Issues in Human Resources Management

  • Fitting People to Jobs

  • Recruiting

  • Selection and Employment

  • Training

  • Retaining Employees

  • Staff Planning

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LEADERSHIP AND DIRECTING IN HOSPITALITY MANAGEMENT

  • Leadership as Viewed by Social Scientists

  • Why People Follow

  • Leadership Theories

  • Communication

  • The Elements of Leading and Directing

  • Developing Your Own Leadership Style

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THE ROLE OF SERVICE IN THE HOSPITALITY INDUSTRY

  • A Study of Service

  • Rendering Personal Service

  • Managing the Service Transaction

  • How Companies Organize for Service

View more information.

  • Our courses are flexible with no time plan.

  • • Individuals:

    Our classes are available online, face-to-face, with flexible timing scheduling.

    • Companies:

    The Training can be conducted at the business office location.

  • Certification upon completion of the training will be provided.

  • To get a quote on our courses, you can contact us on 8004852

Best results guaranteed!